11. Refunds:

11.1 The introductory fees shall be refunded upon the expiry of the validity period (applicable as mentioned in the clause no. 4) in the following circumstances;

- If the Agency is unsuccessful in providing a service to the Applicant or - If the Applicant is successful in securing a job elsewhere on his/her own efforts within the validity period. Then the Applicant should produce the supportive documents provided by his employer to the Agency.

11.2 The amount to be refunded shall be determined subject to the process of effort estimation as per the company guidelines. To complete the process of effort Estimation Company may require few documents, which candidates shall submit & co-operate with the respective department. Therefore, the agency will take a minimum period of sixty days from date of application for refund to arrive at a decision. The Agency reserves its discretion in the matter of calculating the amount to be refunded after following the procedures as per Agency norms and policies. It is further clarified that the parameter in determining the amount to be refunded is the effort of Applicant, it is not a matter of right. The decision in this regard, made by the Agency shall be final and binding on the Applicant.

11.3 For the purpose of Audit, Account and record all the refunds if any, shall be made by the way of cash deposit/ Online transfer into the bank account of the Applicant as per details furnished in the refund form prescribed by the Agency.

11.4 Any claims for refund of the introductory or Agency fee shall be made in writing after duly filling the necessary form (FORM #2) prescribed for this purpose by the Agency immediately within 15 working days after the expiry of the validity period. If no claim is made within the stipulated time as stated earlier, it shall be deemed that the Applicant has willfully given up his claim for refund and the Agency shall not be responsible for any loss or damage incurred to the Applicant due to his own inaction thereafter.

12. The Agency does not employee the Applicants. The Employer (third party) is the employer of the Applicant. The role of the Agency is only as a facilitator.

13. The Agency reserves the right to review and revise these terms and conditions by giving one week’s notice to the Applicant.

13.1 Any unresolved query regarding refund shall be communicated by calling us on +91 7406909666 during weekdays within working hours as shown is Clause no. 6.

13.2 All email communications regarding refunds shall only be addressed to refund@exaltconsulting.com  

13.3 The agency has set up a Grievance Officer to resolve all your grievances related to any deficiency in service/refunds or any other issues which was raised at the time of validity or after validity, and can be approached only when support department fails to resolve your query/issues/grievances. Please read carefully our grievance reddressal policy carefully mentioned in clause # 15 of terms and conditions.